Have a question? We got answers!
General
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Yume is a purchasing platform that allows food manufacturers to connect their quality surplus products to the Yume network of buyers (discount retailers, wholesalers, industrial caterers, producers, community groups, exporters) to purchase at a discounted price. If food isn’t sold, manufacturers can donate to their preferred food rescue organisation, with the click of a button. This means that large amounts of quality food isn’t going to waste, instead re-purposed, sold, eaten and enjoyed around Australia.
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Yes, we have buyers and suppliers in all states.
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We have an ongoing relationship with food rescue organisations in Australia. Food rescue organisations use Yume technology to accept available donations from their existing supplier partners and other manufacturers in need of donation pathways. We work alongside these organisations to streamline donation processes, so more food can get to people in need, fresh and fast.
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Yes, it's free to sign up to Yume as a buyer.
Products on Yume
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Surplus stock is any kind of stock that the supplier cannot sell through their usual channels. For example, the supplier may have over-ordered stock based on previous forecasts, their customers might cancel large consignments, stock might be close to code, or there might be a packaging misprint. We require all suppliers to disclose the reason their stock is considered surplus when they upload the product to the Yume platform. You can access this information on each product page.
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We understand that quality and safety are paramount for any food business. All of our suppliers are HACCP (or equivalent) certified. We can share a copy of our supplier's certifications and insurance at your request before placing an order. Chat to our team to learn more.
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Unless given an extension letter from the manufacturer, no product will ever be past its use-by date on Yume.
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The quality of the products we sell is one of our biggest priorities. That’s why we only work with premium brands around Australia. Every product has a detailed description of its origin and processing, with specifications and certificates of origin available upon request.
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Our platform frequently has the cheapest prices on the market and sometimes the supplier wishes to keep their brand anonymous. The product itself will be branded and have its usual packaging, but the brand won't be published on our platform. If you have any questions around the brand or quality of the product, please contact us.
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Yes. Due to the nature of surplus however, we can't always guarantee requested products will become available. The products listed on Yume change daily, so if you have any specific requests, best to let us know so we can contact you when they come our way. Drop us a line at eat@yumefood.com.au with your product requests.
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As Yume does not own the stock available on our platform, samples are on a case-by-case basis and fully dependent on the supplier availability.
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If your order hasn’t arrive as expected, send us a photo and explanation of the issue within 24 hours of receiving the stock. We’ll work with the supplier to provide you with a solution.
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Product specifications are available on each product page (there is a small button under the product description). Contact our team through the chat window if you require further product specifications.
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To help you stay in the running after you’ve made an offer, Yume technology will automatically notify you if your offer could be stronger compared to other bids. You’ll receive a notification once your offer is successful to finalise payment and delivery.
Payment
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No, prices displayed on Yume are excluding GST, however not all of our products are taxable. Products will be marked with a 'plus GST' noted below the price should this be applicable.
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Once your offer has been successful and freight has been confirmed, we will process an invoice. Payment upfront is required and can be made by credit card or EFT.
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If your order hasn’t arrived as expected, send us a photo and explanation of the issue within 24 hours of receiving the stock. We’ll work with the supplier to provide you with a solution.
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In order to secure a product, payment upfront is required. However credit terms are available in some cases, please contact us if you wish to discuss the possibility of credit terms.
Delivery
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Once your purchase is confirmed, Yume technology will share your shipping details with the supplier. Please make a note of any specifics for delivery when placing your order, such as, delivery hours, or truck restrictions on site.
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Each product listed on Yume is dispatched directly from the seller, so delivery times will vary. Please check delivery windows per product, under ‘Delivery Info’.
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It varies product to product. Delivery details will be outlined on the product page. If you can't find your ship to location there, we will confirm the delivery details after you placed an offer. Don't worry the order won't be confirmed until we agree on a delivery cost to your location.
Getting started
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Simply sign up and fill in your details. It's free to sign up and only takes a minute. Once signed up, you'll have access to our full range of products on the platform.
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Once you’ve signed up, you can choose to receive weekly emails to your inbox with our best product picks for you!
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Don't worry, we understand sometimes you just need to talk to someone! You can call our team on 1300 YUME FOOD Mon to Fri 9-5pm.