Frequently Asked Questions

We get a lot of questions about how Yume works and how to get on board. We’ve answered many of them below but if you still can’t find the answer you’re looking for, send us an email at eat@yumefood.com.au, or give is a call on 1300 YUME FOOD.

General Overview

For Buyers

  • How does Yume work?

    Yume is a wholesale online marketplace that allows food suppliers (farmers, manufacturers and importers) to upload their quality surplus products to the platform for commercial buyers (industrial caterers, manufacturers, sports stadiums, hotels, restaurants and pub groups) to purchase at a discounted price. This means that large amounts of quality food aren’t going to waste, but instead re-purposed, sold, eaten and enjoyed around Australia.

  • Do you operate Australia-wide?

    Yes, we have buyers and suppliers in all states.

  • How does Yume interact with the existing food rescue organisations?

    We have an ongoing relationship with food rescue organisations in Australia. We work alongside these organisations to help increase the amount of donations given by encouraging suppliers to donate their products where possible.

  • Is Yume free to use?

    Yes, it's free to sign up to Yume and access our marketplace of quality surplus products.

For Suppliers

  • How does Yume work?

    Yume is a wholesale online marketplace that allows food suppliers (farmers, manufacturers and importers) to upload their quality surplus products to the platform for commercial buyers (industrial caterers, manufacturers, sports stadiums, hotels, restaurants and pub groups) to purchase at discounted prices. This means that large amounts of quality food aren’t going to waste, but instead re-purposed, sold, eaten and enjoyed around Australia.

  • Do you operate Australia-wide?

    Yes, we have buyers and suppliers in all states.

  • How does Yume interact with the existing food rescue organisations?

    We have an ongoing relationship with food rescue organisations in Australia. We work alongside these organisations to help increase the amount of donations given by encouraging suppliers to donate their products where possible.

  • Is Yume free to use?

    Yes, it's free to sign up to Yume and list your quality surplus products.

Products

For Buyers

  • What is considered surplus stock?

    Surplus stock is any kind of stock that the supplier cannot sell through their usual channels. For example, the supplier may have over-ordered stock based on previous forecasts, their customers might cancel large consignments, stock might be close to code, or there might be a packaging misprint. We require all suppliers to disclose the reason their stock is considered surplus when they upload the product to the site. You will be able to access this information on each product page.

  • How do I know that the products are safe?

    We understand that quality and safety are paramount for any food business. All of our suppliers are HACCP (or equivalent) certified. We can share a copy of our supplier's certifications and insurance if you request, before you place an order. Please talk to our team if yould like to know more about this.

  • Will product ever be past its use-by date on Yume?

    Unless given an extension letter from the manufacturer, no product will ever be past its use-by date on Yume

  • How do I know where the products are coming from?

    The quality of the products we sell is one of our biggest priorities. That’s why we only work with premium brands around Australia. Every product has a detailed description of its origin and processing, with specifications and certificates of origin available upon request.

  • What does a white-label supplier mean?

    Yume frequently has the cheapest prices on the market and sometimes the supplier wishes to keep their brand anonymous.The product itself will be branded and have its usual packaging, but the brand won't be published on our platform. If you have any questions around the brand or quality of the product, please contact us.

  • Can I request a specific product?

    Yes. Due to the nature of surplus however, we can't always guarantee requested products will become available. The products listed on Yume change daily , so if you have any specific requests, best to let us know so we can contact you when they come our way. Drop us a line at eat@yumefood.com.au with your product requests.

  • Can I request a sample?

    As Yume does not own the stock available on our platform, samples are on a case-by-case basis and fully dependent on the supplier availabilty. Historically, most of our suppliers are very willing and able to supply samples!

  • What happens if I'm not satisfied with the product?

    Should your purchased product not arrive as described, Yume and our suppliers provide a {24 hour} window for issues to be reported with a replacement or refund as appropriate.

  • I need to see product specifications and pictures before I can purchase a product.

    A lot of the times the product specifications are available on each product page (there is a small button under the product description). If they are not published on our site, please contact our team through the chat window and we can request this information on your behalf.

  • What happens after I make an offer?

    Your offer will automatically be sent to the supplier, and you'll be updated on whether your offer has been accepted or rejected. Once the deal is finalised, we'll organise delivery.

  • What happens after I place an order?

    Your order will automatically be sent to the supplier, and you'll be updated on whether the stock is available and the order can be fulfilled. We will also let you know if there any delivery costs to your specific location after you placed an order. If the stock is available, we will send you an invoice so you can organise payment. Once payment is received (or remittance of advice) we will put the stock on hold and organise delivery.

For Suppliers

  • What is considered surplus stock?

    Surplus stock is any kind of stock that the supplier cannot sell through their usual channels. For example, the supplier may have over-ordered stock based on previous forecasts, their customers might cancel large consignments, stock might be close to code, or there might be a packaging misprint. We require all suppliers to disclose the reason their stock is considered surplus when they upload the product to the site. The better the description the higher chances we have to sell the stock.

  • Can I upload product past its use-by date on Yume?

    Unless you can provide an extension letter from the manufacturer, we will not list product past its use-by date on Yume.

  • What kind of information do I need to provide Yume before uploading a product?

    You need to agree to Yume's Terms & Conditions online, as well as provide a current copy of your food safety certificate (HACCP or equivalent food safety certificate) and a current copy of certificate of insurance. You will also need to submit a Supplier Product Template (that we will provide) to let us know the product description, quantity available and other important information.

  • How do I know my brand will be protected?

    All product is anonymously listed under a, 'white-label supplier' which ensures that you as the supplier won't be disclosed at any point in the transaction. The brand of the product can be published if you with to do so.

  • What if I have restrictions on where my product can be sold?

    You can list your product with restrictions on the platform e.g. not to be sold into retail. We will ensure that the product only goes to appropriate buyers.

  • Does the product have to be sold exclusively to Yume?

    We have found that suppliers have more succes when products are excusively listed with Yume. However you are welcome to move the product through your established channels whilst also listed stock on Yume.

  • How do I price my product on the platform?

    We ask that you price your product at least 30% below the usual wholesale price for foodservice items and at least 50% below the usual wholesale price for retail items.

  • Where is my product advertised?

    Details of your product can only be viewed by registered Yume buyers.

  • What happens when someone makes an offer on my product?

    If you are signed up to Yume, you should recieve automatic emails in realtime when offers are placed. These then give you the options to accept or reject all offers. Should you reject an offer, a counter-offer is always welcomed as this will increase your chances of selling your stock.

Payment

For Buyers

  • Are prices inclusive of GST?

    No, prices displayed on Yume are excluding GST, however not all of our products are taxable. Products will be marked with a 'plus GST' noted below the price should this be applicable.

  • Once I have bought a product, how do I arrange payment?

    Once your offer or order has been accepted by the supplier and freight has been confirmed, we will process an invoice for you to pay or confirm depending on if your account is up front or on credit terms. Payment upfront can be made by credit card or EFT.

  • Am I entitled to a refund?

    Should your purchased product not arrive as described, Yume and our suppliers provide a 24 hour window for issues to be reported with a replacement or refund as appropriate.

  • Can I pay on terms?

    In order to secure a product, payment upfront is required. However credit terms are available in some cases. Please let us know if you wish to create credit terms at the point of purchase, and a member of the team will give you a call to discuss your options.

For Suppliers

  • Once I have accepted an order, how is payment arranged?

    A purchase order will be emailed to you that contains all order and delivery details. Once the stock is delivered to the buyer, you will need to email us your sales invoice and proof of delivery (POD), then payment will be processed according to our terms.

  • At what point will I receive payment?

    Our standard payment terms are 30 days from the date of invoice. Please remember to include proof of delivery when sending through your invoice, to avoid any delay in processing the payment.

  • What happens if the buyer is not happy with the product?

    Should your purchased product not arrive as described, the buyer has 24 hours to report the issues. The Yume team will contact you and a replacement or refund will have to be organised as appropriate.

Delivery

For Buyers

  • Once I have purchased a product, how is shipping arranged?

    Once your purchase is confirmed, we will work with the supplier and inform you of an ETA for delivery. Please make a note of any specifics for delivery when placing your order, such as needing the stock for an event, delivery hours, or truck restrictions on site.

  • Once I have bought a product, how do I arrange payment?

    Once your offer or order has been accepted by the supplier and freight has been confirmed, we will process an invoice for you to pay or confirm depending on if your account is up front or on credit terms. Payment upfront can be made by credit card or EFT.

  • How long does the delivery usually take?

    Each product listed in Yume is dispatched from a different location, so delivery times will be defined on a one by one basis. As a rule of thumb, most Yume deliveries might take 4 days to a week. If you need something delivered sooner than that, please check with our team.

  • What happens if my product is not delivered on time?

    Automatic emails will notify you of when to expect your delivery, and will ask you to confirm delivery has been made. Should delivery not be made, we will contact the supplier on your behalf and be in touch with an update. Should your delivery be required for a certain date due to an event, please make a note of this when placing the order (please note we cannot guarantee that the delivery can be made on a certain date, so if you need the stock delivered urgently please check with our team before putting the order through).

  • How much is delivery?

    It varies product to product. Delivery details will be outlined on the product page. If you can't find location there, we will confirm the delivery details after you placed an offer or an order. Don't worry the order won't be confirmed until we agree on a delivery cost to your location.

For Suppliers

  • Once I have sold a product, how is shipping arranged?

    Unless you have noted your products as collection only, shipping will be the suppliers responsibility. The delivery details of the buyer will collected by Yume, and sent to you in a purchase order.

  • How does delivery work?

    Each supplier is responsible for organising delivery, and communicating the areas and costs with us. At a minimum, we require same metro-city costs, as well as the costs to ship to other major cities (Melb, Syd, Bris and Perth, at a minimum). ms.

  • What if I can't fulfil the delivery requirements?

    We don't expect you to have your own fleet, however we do expect that you will liaise with your third party logisitcs provider to communicate with us the freight costs, so we can let our buyers know.

Getting Started

For Buyers

  • How do I get started?

    Simply click here and fill in your details. It's free to sign up and only takes one minute. Once signed up, you'll have access to our full range of products on the platform.

  • How will I be notified about new products?

    You'll receive weekly emails to your inbox with all our new product specials. You can also opt-in to receive automated emails when we upload a product that you're interested in, simply go to My Account, subscription settings and tick "Tell me about new relevant deals as they arrive".

  • I have read all of the T&Cs but I still have questions about Yume.

    Don't worry we understand sometimes you just need to talk to someone! Please call our team on 1300 YUME FOOD Mon to Fri 9-5pm.

For Suppliers

  • How do I get started?

    Simply click here and fill in your details. It's free to sign up and only takes one minute. After you sign up, we'll ask you for the relevants documents we need to upload your product. Once we receive these, you can upload your quality surplus onto the platform!

  • I have read all of the T&Cs but I still have questions about Yume.

    Don't worry we understand sometimes you just need to talk to someone! Please call our team on 1300 YUME FOOD Mon to Fri 9-5pm